Refund Policy

Last updated: 1 October 2026

This Refund Policy explains what happens to payments for Noktua Academy tutoring — individual classes, session packs, and group classes. It sits alongside our Privacy Policy and does not affect any rights you have under applicable consumer-protection law.

1. Scope

This policy covers money paid for live tutoring. "Credit" means an unused session on your account. "Refund" means money returned to your original payment method.

2. Individual classes & session packs

• •Cancel more than 24 hours before a class starts (from your dashboard) and the session credit returns to your account automatically. This is an account credit you can re-book with — not money back.
• •Within 24 hours of the class, or a missed class (no-show): the credit is not returned automatically and the session counts as used. You may ask us to make an exception.
• •Paying for a pack: you pay by MB WAY, bank transfer or a card payment link we send you, using the reference shown. Your hours can be used straight away. If we cannot confirm the payment within 48 hours, the unused hours are removed and classes booked with them go back to awaiting payment — tell us if you already paid and we will put them back.
• •Money refunds for unused credits or packs are not automatic. Email us with your account email, which pack or class, and the reason. Refunds — or a goodwill credit instead — are granted only in special cases, at the centre's sole discretion, normally within 10 business days of us agreeing to one.

3. Group classes

Joining a group class costs nothing. You pay your seat only after the class is confirmed to run — that means at least two members have joined and a teacher has been assigned, roughly 48 hours before the class. You then pay by MB WAY, bank transfer or a card payment link before the class starts. If a group class does not reach that point it is dismissed and nobody pays anything. If your seat is not paid by the class, we may remove you from it.

Because money only moves for a group class that is actually going ahead, group-class seat payments are non-refundable once paid, except where a refund is required by applicable law.

4. How to contact us

5. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including, for consumers in Portugal and the EU, rights under Decreto-Lei n.º 24/2014 and the Consumer Rights Directive.

6. Changes to this policy

We may update this policy; the date above changes when we do. Material changes are announced by email or a notice on the site.